Any questions? Here you can find our FAQs.

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We are pleased that you would like to register as a specialised dealer! After registering, please send us your business licence for trading to office@petco.group.
Your personal customer account will be activated immediately after verification and you can order at our dealer conditions.
If you have any questions, please do not hesitate to call us on +43 1 795 10.

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Wir senden Ihnen gerne unsere aktuelle Preisliste per E-Mail zu. Bitte wenden Sie sich hierzu an unser Team unter office@petco.group.

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The following payment options are available in our B2B online shop: Klarna Sofortüberweisung, Visa, Mastercard and PayPal. 

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The delivery conditions and costs for retailers vary depending on the country. Please contact our team at office@petco.group and we will be happy to send you the delivery and payment conditions for your country. 
The following applies to Austria and Germany:
The minimum order amount is € 49.00 net. Shipping costs of at least € 14.90 or € 0.35 net per kg filling weight up to an order value of € 300.00 apply. From a net order value of € 300.00 we deliver free of charge.
In Austria we ship with DPD up to a weight of 155kg. If the goods weigh 155kg or more, they are shipped on pallets with a forwarding agent. 
In Germany we ship with DPD up to a weight of 300kg. If the goods weigh 300kg or more, they are dispatched on pallets with a forwarding agent. 

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We will be happy to send you a download link for the desired material, please contact us by e-mail at office@petco.group.
Please note that the transmitted image material may not be changed - if adjustments are necessary, approval is required before publication.

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Our team will be happy to answer all your questions and concerns by e-mail at office@petco.group or by telephone on +43 1 795 10! You can reach us Monday to Thursday from 9am to 5pm and Friday from 9am to 3pm. 

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